Travel Health Certificate Online Application

1. Submit Application Online
2. Review and Confirm Payment
3. Receive Approval Confirmation

Online Application for Citizens from

Personal Details

Surname *

Surname is also known as Last name or Family name.
Enter ALL name(s) as they appear in your passport.
If you have no Surname, enter Surname as UNKNOWN.

Enter your Surname exactly as shown in your passport.

Given Name(s) *

Please provide your Given Name(s) (also known as "First Name") exactly as shown in your passport or identity document.

Enter your Given Name(s) as shown in your passport.

Gender *

Male Female

Date of Birth *

Select your Date of Birth, as it appears in your passport.
If you do not know your exact Date of Birth, give as much information as possible.

Country of Birth *

Select the country where you were born from the list provided. If your country of birth is now known by another name, then select the country where the place where you were born is now located.

Country of Citizenship *

Please select the Country of your Citizenship that appears on the Passport you will use to travel. If you do not find your Country on this list, it means that your Country is not eligible to apply for an online visa.

Passport Details

Provide details of the passport that you will use to travel. Enter these details exactly as they appear in your passport.

Country of Passport *

Please select the Country of the Passport you will use to travel. Keep in mind that it has to be the same as your Country of Citizenship.

Passport Number *

Enter the Passport Number exactly as it appears on the biographic information page. Pay particular attention to the letter O and the number 0; and the letter I and the number 1.

Passport Date of Issue *

The Issue Date can be found on your Passport or travel document.

Passport Expiry Date *

The Expiry Date can be found on your Passport or travel document.

Contact Details

Email Address *

You will receive an email that confirms the receipt of your Application at the Email Address you provide. You will also receive updates on the status of your Application.

Confirm Email Address *

Mobile/Cell Telephone *

Please indicate a Mobile/Cell Telephone Number. It is important to indicate a correct phone number, since you may receive updates on the status of your Application. If you do not have a Telephone Number, you may provide an alternative third-party telephone number belonging to a point of contact.

Please select your country code and write your phone number without the country code

Travel Details

Intended Date of Entry *

Please indicate the Date of Entry.

Destination Country *

Type of Transport *

Air Sea

Port of arrival *

Airline *

Ship name *

Flight number *

Seat number *

Do you have any of the following symptoms: fever, swollen lymph nodes, or skin lesions / rashes? *

YES NO

Select your symptoms (Can select more than one) *

Have you had close contact with a person showing symptoms of mpox or with animals such as rodents or primates in the 21 days prior to your arrival in Indonesia? *

YES NO

Countries of origin departure, transit and others that you visited within 21 days before departure to Indonesia (Can select more than one) *

In the 72 hours before your Arrival Date, have you presented one or more of the following symptoms?

Do you have a Negative PCR certificate? *

YES NO

Declaration of Applicant

I declare that the information I have given in this application is truthful, complete and correct.

I have read and understood the Terms and Conditions, and the Privacy Policy.

Terms and Conditions

Effectiveness date: December 2025

General

The present website is owned and operated by which is a private company with TAX ID number and its registered office at and contact email: info@travel-healthcertificate.com. (hereinafter, “we”, “The/our Company”).

The present Terms and Conditions establish the conditions of hiring our professional services (detailed in the “About our Services” section). They must be accepted by the User before confirming the payment of the costs of the services. Said acceptance will be an express and clear statement by the User that he/she/they have read, understood and agreed to be bound by these Terms and Conditions. The confirmation of payment automatically confers the User the status of Customer and its bonding with these Terms and Conditions (hereinafter, “you”, “your”, “the Customer”).

The Company reserves the right to update these Terms and Conditions, in accordance with new legislative and/or jurisprudential requirements and/or business needs or interests, at any time and without prior notice to the User and/or Customer. The updated version of these Terms and Conditions will be effective immediately, at the same time it is published on this website.

These Terms and Conditions will always be available on this website so that the User and/or Customer can consult them at all times.

The service provision contract may be formalized, at your choice, in any of the languages in which the Terms and Conditions are available on this website, but the English wording will prevail in case of discrepancy between the different versions.

For any doubt or question related to these Terms and Conditions, you can contact us through our Customer Service Department using our Contact form:

About our Services

This website is owned and operated by a private agency that is not affiliated, enforced, operated or owned by the Government.

We offer professional assistance services regarding obtaining different types of Electronic Travel Documents (“your order”) for foreign nationals to visit the destination country, including but not limited to:

Electronic Travel Cards/Authorizations: a document approved and expedited by the Immigration Authorities of the country to which the holder is traveling, issued for a limited period of validity.
Entry Documents: Travel entry documents are required by certain countries to manage and record the entry of travelers. This type of document includes (by way of example but not limited to):
- Arrival cards
- Entry and departure cards
- Customs declarations
- Health declarations

Also, we may provide ancillary services when offered on the present website, including but not limited to:

Priority service/Urgent processing fee: by paying an additional fee, your order is prioritized over others.
Embassy registration: providing the Embassy with your contact details and those of your trip is an optional procedure but it is helpful for different purposes like helping the Embassy (i) to contact you in case of a family emergency, (ii) to send you information regarding safety conditions in your destination country, etc. This service is only for adults.
Insurance: it is a complementary service that ensures that, if your trip is canceled once your Electronic Travel Authorization application has been submitted before the Immigration Authorities, you can notify the Company and opt for a full refund for the total amount paid for the services hired except for the price of the Insurance.
Virtual eSim: As an ancillary service offered during the checkout process for your main purchase, we provide Virtual eSIMs. This service is offered by us as an independent private agency, acting strictly as an intermediary for a specialized Virtual eSIM provider. For more information on the conditions of this service, consult here.

Disclaimer: This service does not constitute an insurance contract. No insurance company is involved and is not regulated by the insurance sector. The coverage described herein is a voluntary commercial service offered directly by the Company, providing the right to a refund under the specific conditions described in this Terms and Conditions and refers exclusively to the commercial refund coverage.

To obtain a refund all these conditions must be met:

Traveling is canceled due to: (i) illness; (ii) force majeure; (iii) transport cancellation.
The Insurance refund request is made up to 120 days after receiving the payment confirmation email of hiring this Service.
The Insurance refund request is made through our contact form. Requests made by other means may not be attended.

Other expenses such as traveling expenses (airplane tickets, hotels, transports, etc.) are excluded from the Insurance guarantee and under no circumstance the Company will pay any expenses of this type.

The Company reserves the right to offer this service only to certain countries according to its business interests.

Our professional processing assistance services (hereinafter, “the/our Services”), among others, consist in:

provide information regarding the Electronic Travel Document of relevance to the user/customer.
provide support to the user/customer in completing the Electronic Travel Document application form and submit it. Please note that the resolution time of an application is entirely at the hands of the Government of the destination country and, therefore, beyond our reasonable control.
keep the user/customer updated regarding the application process, as well as to inform the result of the application (approval or rejection). In this sense, we will contact you if the Government has required more personal information and/or additional documentation to assess your application.
provide the Electronic Travel Document via email.

Remarks:

Approval or denial of an Electronic Travel Document application is an exclusive competence of the Immigration Authorities of the destination country, in accordance with their security and/or immigration laws and regulations.
The information to manage your Entry Documents will be obtained from your application form. However, it is also possible that additional information and/or documentation may be requested by email to correctly complete the formality you have selected.
We strongly recommend you to check the personal data and information in your Electronic Travel Document before traveling to the destination country. If you find out that you have made a mistake when completing your application form, please contact our Customer Service Department as soon as possible.
The specific requirements for the Entry Documents are subject to change based on your nationality, country of residence, or the type of passport held.

Hiring our Services

To hire our Services:

You must be an adult and have the legal capacity to enter into contracts, according to the applicable national laws and regulations of your birth and/or residence country; and/or
In case that the Electronic Travel Document application is for a minor, you must guarantee that you are a parent or legal guardian.

To hire our Services you must follow the steps below:

Step 1: Select the assistance services of your interest and provide truthful, correct, complete and updated personal data and private information. This is essential as the Electronic Travel Document must match with the current information and situation of the document’s holder.

The ancillary services could be selected at some point before proceeding to the payment page.

Remarks:

Please be informed that in most cases if you want to request (apply) more than one Electronic Travel Documents, you will need to place separate orders.
Please be informed that you only are required to provide those personal data and information strictly necessary to obtain the Electronic Travel Document, in accordance with the requirements of the Immigration Authorities of the destination country.

In this regard, if you provide us with more information than the ones expressly required, you consent to the processing of them for the purpose/s for which you're sending it, following our Privacy Policy.

In the event that you provide us with third parties personal data and/or information to submit an Electronic Travel Document application on his/her behalf, whether it is an adult or a minor, you guarantee to us that (i) you have informed the data subject about the purposes of processing his/her personal data and (ii) you have the data subject’s consent to communicate us his/her personal data, except if the data subject is a minor and you are his/her parent and/or legal guardian. For further information regarding how we do process personal data check our Privacy Policy.

Step 2: Accept the “Declaration of the applicant” statement. In this step, you will be allowed to review the personal data and private information provided before going to the payment and you must expressly accept the present Terms and Conditions. For further information, please see the “Technical means for correcting errors” section.

Step 3: Select your preferred payment method among those indicated on our website and/or payment page and enter your payment information.

Note that, in the present step you will have the option to select and contract our Insurance service by clicking on the corresponding checkbox.

By confirming the payment of the costs of:

(i) you corroborate your willingness to hire our private assistance services;
(ii) you acknowledge you have been informed and agree with the costs of the Electronic Travel Document of your interest and, when selected, the ancillary services.

Please see the “Costs” section, for further information on this regard.

Please bear in mind the provision of our assistance services will begin once the payment of the costs has been authorized and confirmed. You will receive an email confirming the services you have hired. At this point, the services provision contract is considered formalized and these Terms and Conditions enter into force and are binding on you and the Company. Please note that if you have hired our Insurance service, you will receive an additional email confirming the payment of such service.

Costs

The costs of the Electronic Travel Document of your interest and, when selected, the ancillary services will be shown on our website's payment page, so you can check it before entering your payment information.

A single charge will be made for the total costs. Said charge will include our private fee for the assistance services and, where applicable, the fees charged by the Immigration Authorities for the document.

Our private service fees may change from time to time due to business strategy, objectives, or needs. The new service fees will be effective immediately, at the same time it is published on this website, not being necessary prior notice to Users and/or Customers. However, the new service fee is not retroactive and it will not affect Customers who have already hired our services before the change.

Likewise, please note that the Immigration Authorities can also modify its fees at any time, being a circumstance beyond our reasonable control. You can consult their fees in the About us page of this website.

Please note that we are not responsible for any foreign exchange fees and/or surcharges imposed by your bank or card issuer and will not provide you with any compensation or refund for such circumstances.

Payments

You may use different methods of payments to hire our Services. The payment methods we accept are indicated on our website and/or the payment page of the Services.

Do not attempt to make a payment in a way other than those specified on our website. If you do, we will not be liable for loss of payment or any other damages that may arise from this action.

By confirming the payment of the costs, you acknowledge and confirm that the debit/credit card used in the payment is yours or you are the legitimate holder. Therefore, the Company will not assume any responsibility in case you are not the holder or legitimate holder of the card since this circumstance is beyond our reasonable control. However, if necessary, the Company will provide appropriate cooperation to the Customer and/or law enforcement and/or judicial authorities, for the detection and/or investigation of fraudulent operation(s) linked to the debit or credit card used to make payment of the Services.

Please be informed that:

If your debit/credit card has been blocked/declined/expired, we will be unable to process the payment of the costs and, therefore, our services will not be rendered. For any financial problems you might be experiencing, please contact your bank.
The credit cards may be subjected to checks and authorizations by the issuing bank. If said entity does not authorize the intended payment, the Company will not provide the assistance services and we will not assume any type of responsibility for lack of provision and/or delays in the provision of our professional processing services.

Merchant of Record

Please be informed that the Merchant of Record is Pro-Axial Forms LLC, a company with TAX ID number 87-2025796, inscribed in the Mercantile Registry of Barcelona, in T:44355 F:51 H:B453669 R:7, and registered office at 6664 Stirling RD, 33024, Hollywood, Florida, US and contact email info@travel-healthcertificate.com.

The Merchant of Record will make and manage the collection of the total costs of our professional assistance services and, where appropriate, refunds made and/or requested by the Customer. For further information, please see the "Refund Policy" section.

The Merchant of Record has put in place the maximum measures to ensure the reliability and security of communications and interactions between the User and/or Customer and this website in a completely secure manner. In this regard, please note that the payment card data is transmitted directly through a secure connection to the information systems of our payment service provider(s). Therefore, we do not have access to or store your complete payment card data.

The Merchant of Record will also issue the invoice for the charges made when required by the Customer to the Customer Service Department. The Customer expressly authorizes the Merchant of Record to send the invoice in an electronic format, although you can also indicate to our Customer Service Department your desire to receive a paper invoice, in which case we will send it in this format to the postal address that you indicate to us.

Technical means for correcting errors

Prior to making payment for the costs of our professional assistance services, you will have an opportunity to review all the personal data and other private information you've provided in regards to your Electronic Travel Document and make changes if necessary. If you have made an error, it is important that you correct it before proceeding to the payment page of the costs since documents are submitted with the exact information provided by the applicant.

Please bear in mind that information and documentation provided by you in regard to your Electronic Travel Document must be true, accurate, complete, and updated. No information, document, or statement provided can be untrue, false, incorrect, incomplete, or, otherwise misleading. Failure to comply could affect the result (approval or rejection) of said document.

Refund Policy

Customer satisfaction is one of the Company's priorities. Consequently, we offer our customers the option to apply for a refund in the event that they are not satisfied with our professional assistance services.

If you wish to request a refund, you will need to complete and submit the contact form in the link below, stating clearly the reason for the refund:

The Customer must make the refund request within a maximum period of 30 days of receiving our email confirming successful payment for our professional services (“the request period”). After this period of time, no refunds will be approved, except in particular cases (depending on the circumstances of the Customer, which will be assessed solely at the Company’s discretion).

If the request period is met, the refund request will be evaluated within 24 hours since its receipt. We will review the reasons and the particular circumstances of your case to assess the approval or denial of the refund requested. In any case, the Customer will be informed in writing of the outcome (approval or denial) of its request.

Remarks:

In the case that you are requesting a refund for multiple orders of Electronic Travel Documents, each request needs to be filled in individually.
Customers whose Electronic Travel Document has not been submitted to the Government on the date of the refund request will be considered eligible for a full refund.
Customers whose Electronic Travel Document application has been processed will not be considered eligible for a refund of our service fee.
The fee charged by the Government for the assessment of the approved application is non-refundable.
Customers whose Electronic Travel Document application has been denied by the Government are considered eligible for a full refund upon request.
The costs of ancillary services will not be reimbursed under any circumstances once the service has been processed.
In the event that the Insurance service has been hired, the refund request must be made through our contact form and a full refund of all fees except for the Insurance will be automatically provided upon request.

If the Customer Service Department accepts a refund request:

The refund will be issued within 72 hours from the receipt of the request via the same payment method that the customer has used to pay for our professional services.
Depending on the customer’s payment entity, the refunded amount can take up to a few days (generally, between 10-15 business days) for you to view in your bank account. This delay will not depend on us, rather, it will depend on each payment entity.

Refund Policy for the Ancillary service: Insurance

To obtain a refund of the Insurance all these conditions must be met:

The Insurance refund request must be made through our contact form and a full refund of all fees except for the Insurance will be automatically provided upon request.

Requests made by other means may not be attended.
Traveling is canceled because of canceling due to: (i) illness; (ii) force majeure; (iii) transport cancellation. Other expenses such as traveling expenses (airplane tickets, hotels, transports, etc.) are excluded from the Insurance guarantee and under no circumstance the Company will pay any expenses of this type.
The Insurance refund request is made up to 120 days after receiving the payment confirmation email of hiring this Service.

If you need any further information about our Refund Policy, you can contact us at info@travel-healthcertificate.com or .

Refund Policy for the Ancillary service: Virtual eSim

As this is an external ancillary service, any refund request must be addressed according to the Virtual eSIM Refund Policy, which you can consult here.

Withdrawal Right and Cancellation

In accordance with the exceptions established by the currently applicable laws and regulations, being the Electronic Travel Document a clearly personalized document, as they contain your personal data and information as an applicant, the Customer cannot exercise the right of withdrawal.

Notwithstanding the foregoing, you may cancel the provision of our professional assistance services, provided that you have not received your Electronic Travel Document on your contact email.

The cancellation request must be made to our Customer Service Department, through our Contact form.

Please, consult our Refund Policy. to obtain detailed information about refunds regarding hired Services.

Please be aware that the Company reserves the right to cancel the assistance services if you commit any of the acts described below:

willingly provide fraudulent, erroneous, incomplete and/or inaccurate information and/or documentation;
fails to comply with any of our instructions regarding the Electronic Travel Document and/or the ancillary services;
and/or not respond to our information and/or failing to provide information and/or documentation required to submit the Electronic Travel Document and/or, where appropriate, information and/or documentation required by the Government issuing the document;
if the applicant does not meet the eligibility requirements established by the Immigration Authorities for an Electronic Travel Document.
breaches any part of these Terms and Conditions.

We reserve the right to cancel the submission of an Electronic Travel Document application for the reasons mentioned above. In such cases, the charges made for the provision of our Services will not be reimbursed to the applicant.

Exemption from Responsibility

In accordance with the “About our Services” and “Hiring our Services” sections, the Company will not assume any responsibility for the following circumstances that are beyond our reasonable control - including but no limited to -:

the result of the Government's decision (approval or denial) regarding an Electronic Travel Document as it is an exclusive competence of the Immigration Authorities.
the denial of an Electronic Travel Document application as a result of fraudulent, erroneous, incomplete and/or inaccurate information provided by the applicant; and, for the same reasons, The obtention of an erroneous Electronic Travel Document.
if the Immigration Authorities first approves and/or issues an Electronic Travel Document application and later revokes it. Please note that in most cases, the Immigration Authorities do not provide the reasons behind its decision.
delays in obtaining the Electronic Travel Document since the response time is handled by the Immigration Authorities.
If the Immigration Authorities of the destination country, before traveling to or at the destination, deny the entry into the country to a holder of an Electronic Travel Document for any reason; as they have the final decision-making power to refuse or admit the entry of visitors to the country, in accordance with their security protocols and/or laws and regulations.
If the Immigration Authorities of the destination country, before traveling to or at the destination, deny the entry into the country to a holder of an Electronic Travel Document for not being the holder information accurate and updated.
Airline personnel deny boarding to a holder of an Electronic Travel Document due to the personal details on the document not matching the information of the Customer’s passport.

Likewise, the Company will not be held responsible if:

the Customer is not an adult nor has the legal capacity to contract in accordance with the laws and regulations of his/her country and hire the Services. The Company will not assume any responsibility for access to this website by Users under the required legal age according to their country’s applicable laws and regulations, is the sole responsibility of their parents and/or legal guardians to exercise an adequate control over the activity and/or use of the Internet by their dependent minors; nor for preventing their access to websites whose content is not suitable or recommended for minors, or the sending of personal data without the prior authorisation of their parents or legal guardians.
the Company has received an adult’s personal data and/or private information to submit his/her Electronic Travel Document application by an individual without having requested the data subject’s consent to communicate us his/her personal data. In such case, the Company will inform the interested person how his/her personal data and/or private information has been collected and, where appropriate, we will ask the individual who provided the personal data to the Company to confirm he/she requested the consent of the data subject and, where appropriate, to amend this circumstance.
the Company has received a minor’s personal data and/or private information to submit his/her Electronic Travel Document provided by an individual who is not his/her parent and/or legal guardian. However, as soon as the Company detects and/or becomes aware of this circumstance, it will proceed to take the appropriate measures to fix the situation.

Applicable Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with applicable local consumer laws and the courts of the United States.

In case of controversy or disagreement between the Customer and the Company arising from these Terms and Conditions, both parties agree to submit their resolution, at their free choice and expressly waiving any other jurisdiction to which they may be entitled, to the competent Courts and Tribunals of the place of residence of the Customer.

The nullity, total or partial, of any of the provisions of these Terms and Conditions, will not affect the validity of the other provisions.

The non-exercise by the Company of any right provided or derived from these Terms and Conditions shall not be construed, under any circumstances, as a waiver of said right, unless expressly and in writing waived by our company or legal prescription of the action that in each case corresponds according to the applicable current legislation.

Customer Service

We have a 24/7 multilingual Customer Service Department to facilitate communication between you and our Company. You can contact it by different means: info@travel-healthcertificate.com, or through our Contact Form

Our Customer Service Department will be in charge of answering questions, suggestions, and/or complaints regarding the Services offered through this website and, where appropriate, managing the refund requests received.

Please note that:

We carefully process each individual question/email, so we will respond to you in the shortest time frame possible and, in any case, within the deadline established by the applicable laws and regulations.
For security reasons, the Customer Service Department may ask you to provide personal data and/or information in order to verify your identity as our Customer, before proceeding to address your request.

Privacy policy

Effective date: December 2025

We are (hereinafter, “the Company”, “We”, “Us” and the like) firmly committed to regulatory compliance and the privacy and protection of personal data. Accordingly, in the present Privacy Policy, we explain to the Users of this website all the relevant information to better understand what we do with your personal data. In this sense, please be aware that if you confirm the payment of our professional services, you automatically acquire the status of Customer and are linked to our Terms and Conditions (hereinafter, individually referred to as “the User”, “the Customer” and jointly referred to as “you”, “your”).

We may update this Privacy Policy according to new legislative or jurisprudential requirements and/or business needs, among others. Any update or modification of the present Privacy Policy will be considered applicable from the moment of its publication on the website. Therefore, the User is recommended to review this Privacy Policy regularly.

Please bear in mind that to access and use our website you must be an adult and have legal capacity to enter into contracts, according to the applicable national laws and regulations of your birth and/or residence country.

Without affecting your rights under current applicable legislation, the present Privacy Policy is not contractual or part of your contract with us.

What Does Personal Data Mean?

For the purposes of this Privacy Policy, "personal data" means all data that identifies you or that could be used to identify you, such as your contact details like your name and surname, date and place of birth, email/postal address, signature, and/or other information such as how you use our website or your IP address.

Who is your personal data controller?

The Company stated in our Terms and Conditions will be the controller of your personal data collected, among others, when you browse our website, you fulfill the Electronic Travel Authorization application, you contact our Customer Service Department, etc.

When does this Privacy Policy apply?

This Privacy Policy applies to the personal data that we collect, use and process from you as User of our website and/or Customer.

Our website may contain icons and/or links to redirect you to websites of third parties. In this sense, please note that these third party websites are not operated by us, so we can not assume any responsibility for the information and content provided on them and/or the correct provision of the functionalities and/or services offered by these third parties, since we have no control over this. These third party websites are bound by their own Cookie and Privacy Policies.

What personal data we collect?

The personal data we collect from and about you is as follows:

Direct interactions: When you interact with us by completing the forms on our website (such as the Electronic Travel Authorization application form or the Contact form) and/or when you contact our Customer Service Team by the enabled means at the time of contact, such as website's chat, post, email or telephone. This may include requesting your ID number or Passport number for verification purposes.
Automated technologies: We may automatically collect information like your IP address, the sections you consult on our website or the time that you remain on our website by using cookies, whether our own or from third parties.
Payment data: We will only request your payment information once you have completed your Electronic Travel Authorization application form and you have accepted our Terms and Conditions which will then allow you to proceed to the payment page of the Electronic Travel Authorization costs. The captured data will be sent securely to our certified payment service providers for the authorization of the transaction. In no case we visualize or access the complete data of your credit or debit card. It is the customer’s responsibility not to enter, provide or send his/her card information through channels not authorized by the company.

Please be informed that you only be required to provide those personal data and information strictly necessary to fulfill the purposes explained below. In this sense, if you provide us with more information that the ones expressly required, you consent to the processing of them for the informed purpose/s for which you're sending it.

The User must provide accurate, updated and complete personal data and/or private information in order to properly submit his/her Electronic Travel Authorization application and/or to manage his/her information and/or support request. We will not assume any type of responsibility for circumstances that are beyond our reasonable control, such as being provided with erroneous, incomplete and/or fraudulent information from the User.

If you provide us with personal data of third parties, whether these are minors or adults, you guarantee us that you have informed them about the purposes for which their personal data will be processed by the Company and that you have obtained their prior and express consent to communicate their personal data to us.

If you provide us with the personal data of a minor, you guarantee us that you are his/her parent and/or legal guardian.

Moreover, bear in mind that if:

the Company has received an adult’s personal data and/or private information to submit his/her Electronic Travel Authorization application by an individual without having requested his/her consent to communicate his/her personal data to us. In such case, the Company will inform the data subject about how his/her personal data and/or private information has been collected and, where appropriate, we will ask the individual who provided the personal data to the Company to confirm he/she requested the consent of the data subject and, where appropriate, to amend this circumstance. In any case, the data subject will have at all times the possibility of objecting to the processing of his/her personal data by the Company, in which case the provision of our professional services will not be possible, so that submission of the Electronic Travel Authorization application will be canceled.
the Company has received a minor’s personal data and/or private information to submit his/her Electronic Travel Authorization application provided by an individual who is not his/her parent and/or legal guardian, as soon as the Company detects and/or becomes aware of this circumstance, it will proceed to take the appropriate measures to fix the situation, including the possibility of canceling the submission of his/her application.

What do we use your personal data for?

Your personal data are processed for the following purposes:

To provide you with our professional assistance services in submitting your Electronic Travel Authorization application. It means that we will verify that you have correctly fulfilled your application and, when appropriate, you have provided the required documents and that meet the requirements of the Government and, in this sense, will ask you for the missing incomplete and/or missed information/documentation when necessary.
To send you up-to-date information according to Government updates and/or operational communications regarding the status of Electronic Travel Authorization application, as well as its approval or denial. In this sense, we will notify you if the Government requires more personal information and/or additional documentation in order to assess your application;
To properly address your informational request, claims or queries about us and/or our professional services and/or to attend your refund and cancellation requests;
For administrative purposes related to the process and management of our professional, such as verification of your payment information (fraud control), accountancy and billing tasks;
To comply with our legal obligations and/or to respond to judicial, police or to the corresponding authorities requirements;
To improve your user experience on our website and improve our services and customer support by analyzing your behaviour while navigating through this website;
To carry out periodic checks against fraudulent, unauthorized or illegal activity on/or through our website.

What is the legal basis for processing your personal data?

We only process your personal data when there is a legal basis for doing so. The legal basis will depend on the reason we collect and process your personal data. In almost all cases the legal basis will be:

To fulfill the contract with you, means, to check the accuracy of your Electronic Travel Authorization application form and submit it before the Government; keep you updated about the status of your application and communicate you the Government’s final decision regarding its approval or denial; to respond your information requests addressed to our Customer Service Department, among others.
The consent that you provided us for the processing of your personal data in connection to the purposes informed at the time of collection of your data (i.e. to receive the requested information by writing to our Customer Service team).
For compliance with our legal obligations and/or to attend to administrative, judicial, police or with the corresponding authorities requirements.
Our legitimate interest regarding (i) credit/debit cards and other methods of payments verifications, (ii) address possible claims regarding our services, (iii) enhancing the user experience when you use this website and to operate it efficiently, (iv) enhance the quality of our professional services, (v) monitor fraudulent activity in order to preserve the security and integrity of our website.

How long do we keep your personal data?

We will process your personal data for as long as necessary to fulfill the purposes for which they were collected and, beyond that, your personal data will be retained, duly securely blocked, for the necessary period we need to keep them. For example, it will be kept for as long as necessary to comply with our legal obligations and/or address possible claims related to the professional services we have offered; to finish the investigation of a fraudulent or illicit activity detected; to retain the Cookies’ information providing that you do not revoke its consent, etc. Once the necessary retention period has ended, your personal data will be securely deleted from our information systems.Furthermore, if you had provided us with your consent to process your personal data for specific purposes, note that you can withdraw said consent at any time. Upon receiving your withdrawal request, we will proceed to delete your personal data.

With Whom Do We Share Personal Data?

Your personal data will be processed and/or communicated in the following assumptions and circumstances:

To the Government of the Country you're going to visit as it is the competent body to approve or deny the Electronic Travel Authorization applications.
To our payment service providers to process the payments of the costs of the Electronic Travel Authorization applications process and to carry out fraud controls, as well as to your bank entity credit/debit card companies when you have initiated a dispute of the charges made.
To our personal data will be processed by our technology service providers which host our information systems and/or or that offer us tools or technological support.
To comply with our legal obligations and when administrative, judicial and/or police authorities require it in accordance with the applicable law and regulations.
To protect our legitimate interests in the event that a claim may arise regarding the professional services offered.

The third parties mentioned above may have their headquarters outside the European Economic Area, therefore the personal data will be object of an international transfer. In this regard, we inform you that we only transfer personal data to recipients located in countries that offer a level of personal data protection comparable to the laws and regulations of data protection of European countries or, failing that, we will apply the appropriate safeguards required by the current applicable law and regulations on the protection of personal data, in order to ensure the privacy and security of your personal data and that your individual rights and freedoms are guaranteed.

How do we protect your personal data?

Your personal data is securely stored in our information systems and we have established the appropriate technical and organizational measures in order to ensure the confidentiality and integrity of your personal data and to protect it against unauthorised or unlawful processing and/or accidental loss, destruction or damage.

Likewise, we have taken reasonable measures to guarantee that all our staff, as well as the suppliers or partners with access to your personal data, have received adequate information and/or training regarding their obligations regarding the processing the personal data of our Users and/or Customers to which they have access and treat for the specific purposes previously mentioned.

Although we will do our best to guarantee the protection of your personal data transmitted through our website and/or that you may provide us by others means such as email or phone, please bear in mind that you should also take precautions to keep safe your personal data such as e.g you must not enter or confirm bank details by means of fake messages and/or websites.

What Rights Do You Have and How Can You Exercise Them?

You may, with any cost, exercise your rights of access, rectification, to erasure, restriction of the processing, to object, as well as the right to the portability of your personal data, by a written request addressed to us, sent by email to: info@travel-healthcertificate.com or by means of our Contact form

You may modify the “privacy settings” of your web browser to set up tracking cookies at any time. Also, you can install programs or add-ons to your browser, known as "Do Not Track" tools, which will allow you to choose the Cookies you want to allow.

Your data protection right request will be responded to within one (1) month; but occasionally, this period may be extended by two (2) further months where necessary, taking into account the complexity and/or number of requests you may have made. In this case, we will notify you of such an extension together with the reasons for the delay.

When you consider it appropriate, you have the right to lodge a complaint before the corresponding Supervisory Authority, such as e.g when you consider that your data protection rights have not been adequately addressed.

We remain at your disposal for any doubts or questions about the present Privacy Policy or about the processing of your personal data you may have, so don’t hesitate to contact us: info@travel-healthcertificate.com

What are cookies, and what are they used for?

For the purposes of this Policy, the single term ‘cookies’ refers to cookies and similar technologies that track information about accessing and interaction with our Website, for different purposes, such as facilitating information about the user’s device, the user’s your navigation through our Website, remembering your browsing preferences, customizing the services offered on this Website, the user’s purchase and cancellation history, and generating aggregate statistics based on user interaction, among others.

The memorized data recorded by cookies takes up a small space on a device’s memory and does not harm the device in any way.

You can find more information in our Cookie Policy